Customer Service

Returns and Exchange

Return days

Q. When can I return a product?

You can return a product within 7 days of delivery.

Steps to return a product

Q. How should I return or exchange a product?

Farjazz has hassle-free return procedure. You can return your item from any of the following mentioned methods.

Condition 1:

  1. Go to my account and login with email address with which the item was ordered.
  2. Request a return.
     

Condition 2:

  1. You can also call on our helpline number 0342-FARJAZZ (3275299) and ask for a return.

 
Condition 3:

  1. You can also return a product through email. Mention your order number and item detail and send us on help@farjazz.pk.

 

Non-Returnable Items

Q. Which products are non-returnable and non-exchangeable?

All products on Farjazz are returnable or exchangeable except personalized, made to order, altered, worn, washed and imported on-order products.

Time of return

Q. How long will it take to return or exchange my order?

It will take 10-15 business days to process your return after we received the package.

Time of Refund

Q. When will I get my refund?

It will take 8-10 business days to process your refund.

Condition of Refund

Q7. When can I request for a refund?

You can ask for a refund for your product easily and without any worry if below mentioned conditions are applied.

  1. If item is faulty or seal is broken.
  2. If you have been delivered wrong package.

Refund process

Q. How will I get my refund?

You can request for a refund considering the mentioned refund conditions. Refund can be carried by any one of the method of your choice. That are:

  1. Refund voucher
  2. Bank transfer

Refund of shipping charges

Q. Will I get refund of my shipping charges also?

Yes, shipping charges will be refunded also along with your package refund.

Shipping charges for return

Q: Will I get a refund of returned shipping charges?

Sorry, shipping charges of returning a product has to be paid by the customer.

Return attempt

Q11: What if I missed the delivery of my returning order?

No issues if you missed the delivery of your return item at first. 3 attempts are carried to deliver your product after that product will not be delivered.

Return after policy period

Q12: Can I return a product after 7-Day Return policy?

Return after policy period is not applicable for now. You can use product warranty instead provided along with the item.

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7 DAYS RETURNS

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